01. The scope of this policy
This draft describes how Primequay proposes to handle information received through its website and service enquiries. The final policy must identify the legal business operator and reflect the systems actually used.
It covers website visitors, people requesting a quote and business contacts. Separate written service arrangements may describe additional handling of client materials.
02. Information we collect
When you contact us, you may provide your name, business name, email address, phone number, website address and details about the services you need.
Technical information may be recorded by website hosting or security systems, such as IP address, browser type, request times and error logs. Any analytics or cookie tools must be identified before they are enabled.
03. How we use information
Information provided in an enquiry is used to respond, understand your requirements, prepare a quote and manage the resulting business conversation.
Submitting an enquiry should not automatically enrol you in promotional emails. Any separate marketing subscription must have an appropriate opt-in and a way to unsubscribe.
04. Service providers and AI tools
Hosting, form delivery, email and business administration providers may need to process information to deliver the service. The final policy must identify relevant provider categories and any overseas handling.
AI tools may support drafting or routine workflows. Personal or confidential information should only be used where the agreed purpose, access controls and provider arrangements support that use.
05. Cookies and website measurement
The launch site should use only the storage and measurement tools described in the final policy. If optional analytics or advertising technologies are introduced, their purpose and relevant user choices must be explained.
This design does not assume that advertising pixels, behavioural tracking or a cookie consent platform have been installed.
06. Security and retention
Information should be protected with access controls and appropriate safeguards. No online system can be described as completely secure.
Retention periods for unsuccessful enquiries, client records, backups and technical logs must be set before launch. Information should be deleted or de-identified when it is no longer needed, subject to applicable obligations.
07. Access, corrections and concerns
Use our contact form to ask about information associated with your enquiry, request a correction or raise a privacy concern. Do not include sensitive information in your initial message.
The final policy must state the operator’s privacy contact details and explain the applicable request and complaint process.
08. Updates to this policy
The published policy should display its effective date and be updated when information-handling practices change. Material changes should be communicated where appropriate.
Before this page goes live
Confirm the legal operator, privacy contact, actual providers, overseas handling, tracking tools, retention periods and relevant legal obligations.